PAYMENT AND GRATUITY

We accept cash and all credit cards. We allow stylist gratuities on your card and of course cash gratuities are always appreciated.

DEPOSITS

Due to the cost, time and/or complexity of certain salon services, we require a non-refundable 50% deposit for certain reservations, including, but not limited to, Keratin treatments, hair extensions, complex color corrections and off-site event styling.

GUEST SATISFACTION

We are committed to giving you the best salon experience and results for your cut and color. Building a relationship with our guests is top priority and we welcome the opportunity to adjust any part of your service to your satisfaction. Please give us notice within 24 hours of your service in order for your stylist to remedy any adjustments needed. We will work to ensure your satisfaction.

CANCELLATION POLICY

Please provide a 48 hour notice should you need to cancel your reservation. Anything less than 48 hours makes it difficult to fill our stylists’ valuable time. In an effort to respect the time of our salon guests and stylists, we reserve the right to evaluate same day cancellations and apply a $20 rebooking fee.

LATE ARRIVALS

We strive to provide a fun, creative, relaxing work environment for our team as well as consistency and quality for our guests. Late arrivals tend to create stress and risk a compromised experience for stylists and other guests. To ensure promptness and quality for all reservations throughout the day, we may elect to reschedule guests running 15+ minutes late to another convenient time.

CHILDREN AND PET POLICY

We love children and pets as much as you do. We preform hair services on clients over the age of 12. Children receiving salon services are welcome in the salon of course. For safety reasons and insurance purposes, children not receiving services must be accompanied by a guardian who is not receiving hair services. We do not have a child-proof environment due to sharp tools, hot tools, chemicals and heavy equipment, the salon is not a safe space for unattended children. We do not wish to compromise the experience of our guests. As for your furry children, it is not State Board compliant to have pets in the salon unless of course it is a service pet. We appreciate your understanding.

PRODUCT EXCHANGE & RETURNS

Educating you about the products we use to achieve and maintain your look is something we take very seriously. If you are not satisfied with products purchased at our salon, they may be exchanged for another product within 7 days of the original purchase date.

CELL PHONE USAGE

We ask that clients refrain from using cell phones in the salon.

Thank you for taking time to go over these salon policies. If you have any questions, please email info@myluxsalon.com.

We look forward to serving you soon.