PAYMENT AND GRATUITY
We accept cash and all major credit cards. ATM machine is available at the premises for your convenience.
DEPOSITS
Due to the cost, time and/or complexity of certain salon services, we require a non-refundable 50% cash deposit for certain reservations, including, but not limited to, Keratin treatments, hair extensions, complex color corrections and off-site event styling.
GUEST SATISFACTION
We are committed to giving you the best salon experience and results for your cut and color. Building a relationship with our guests is top priority and we welcome the opportunity to adjust any part of your service to your satisfaction. Please give us notice within 24 hours of your service in order for your stylist to remedy any adjustments needed. We will work to ensure your satisfaction.
CANCELLATION POLICY
Please provide a 48 hour notice should you need to cancel your reservation. Anything less than 48 hours makes it difficult to fill our stylists’ valuable time. In an effort to respect the time of our salon guests and stylists, we reserve the right to evaluate same day cancellations and apply a $20 rebooking fee.
LATE ARRIVALS
We strive to provide a fun, creative, relaxing work environment for our team as well as consistency and quality for our guests. Late arrivals tend to create stress and risk a compromised experience for stylists and other guests. To ensure promptness and quality for all reservations throughout the day, we may elect to reschedule guests running 15+ minutes late to another convenient time.
CHILDREN POLICY
We love children as much as you do. Children receiving salon services are welcome in the salon of course. For safety reasons and insurance purposes, children not receiving services must be accompanied by a guardian who is not receiving hair services. We do not have a child-proof environment due to sharp tools, hot tools, chemicals and heavy equipment, the salon is not a safe space for unattended children. We do not wish to compromise the experience of our guests. We appreciate your understanding.
PRODUCT EXCHANGE & RETURNS
Educating you about the products we use to achieve and maintain your look is something we take very seriously. If you are not satisfied with products purchased at our salon, they may be exchanged for another product within 7 days of the original purchase date.